We ask that you take the time to carefully read through and clearly understand everything stated hereunder. Any inquiries about the terms can be raised with us and our team will get in touch with you to provide the necessary assistance.

On booking your holiday(s) described in our website or tailor-made, you enter a contract with musana tours and travel Ltd and are subject to the conditions below.

On confirmation of your safari/holiday/trip/tour package, you will make a deposit of 30% of your holiday/tour/safari cost, we will then confirm our acceptance of your booking in writing. We will then invoice you the outstanding balance of your holiday cost.

We however accept payments on arrival or on ground, the problem with such kind of payment, it comes with a few disappointments like fully booked lodges of clients choice. better if you pay by the former.

1. If for any reason musana tours and travel Ltd does not accept you’re booking your deposit will be returned in full amount.
2. The outstanding balance must be paid at least on the first day of the trip or on arrival at entebbe in order to make full payments to facilities and pay for other holiday necessities to make your holiday fantastic.
3. Should this final payment fail to be paid on arrival at Entebbe airport, we reserve the right to treat the booking as cancelled.
4. If you are booking within 24 hours of departure, payment will be made on ground
5. Any monies paid to your travel agent are held by the travel agent on behalf of musana tours and travel

You may cancel your booking at any stage provided you do so in writing. To protect yourself against this eventuality you should ensure you purchase travel insurance at the time of booking. As administration costs are incurred by ourselves on handling any booking, we will deduct the costs involved.

The date on which the cancellation letter is received by us or our agents will determine the cancellation charges applicable.

The cancellation charges are expressed as a percentage of the total tour price. The following charges will apply.

1. 65 - 54 days before departure 0% of total tour cost
2. 55 - 29 days before departure 0.5% of total tour cost
3. 30 - 15 days before departure 05% of total tour cost
4. 14 - 7 days or less before departure 10% of total tour cost plus all activity fees except fuel, car and guiding fees.
5. 7 - 00 days before departure 10% of total tour cost, plus all activity fees, accommodation fees, except fuel, car and guiding fees.

NB gorilla permit fees are non-refundable (except in case of confirmed illness).

NB Gorilla permits are transferable in some instances